Effective Date: December 18, 2025
Last Updated: December 18, 2025
1. Information We Collect
We collect information to provide better services to our customers, ranging from processing equipment orders to providing technical support.
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Personal Identifiers: Name, billing address, shipping address, email address, and phone number.
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Commercial Information: Records of HVAC units, parts, or tools purchased, as well as warranty registration data.
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Technical Data: IP address, browser type, and device identifiers collected via cookies and tracking pixels.
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HVAC-Specific Data: Professional license numbers (if purchasing restricted refrigerants or equipment), project specifications, and installation addresses.
2. How We Use Your Information
Your data allows us to maintain a high level of service in the following ways:
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Order Fulfillment: Processing payments, managing shipping, and providing tracking updates.
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Regulatory Compliance: Maintaining records of refrigerant sales (e.g., R-32, R-454B) as required by the EPA AIM Act.
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Warranty & Support: Registering your equipment with manufacturers and assisting with technical troubleshooting.
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Safety Notices: Contacting you in the event of product recalls or critical safety updates for your HVAC systems.
3. Information Sharing & Disclosure
We do not sell your personal data. We share information only with trusted partners necessary for business operations:
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Manufacturers: For equipment registration and warranty validation.
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Logistics Partners: To deliver heavy HVAC equipment to your job site or home.
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Payment Processors: Securely handling your credit card or financing information (PCI-DSS 4.0 compliant).
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Legal Authorities: When required to comply with environmental regulations regarding HVAC equipment disposal and sales.
4. Your Rights (CCPA/GDPR)
Depending on your location, you may have the following rights:
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Right to Know/Access: Request a copy of the data we hold about you.
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Right to Deletion: Request that we delete your personal information (subject to legal retention requirements for tax and environmental records).
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Right to Opt-Out: You may opt-out of targeted advertising and the "sharing" of your data for cross-contextual behavioral advertising.
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Non-Discrimination: We will not provide a different level of service if you exercise your privacy rights.
5. Data Security
We implement industry-standard security measures, including SSL encryption for all transactions and multi-factor authentication for account access. Please note that while we take every precaution, no transmission over the internet is $100\%$ secure.
6. Children’s Privacy
Our website is intended for professionals and homeowners over the age of 18. We do not knowingly collect information from children under the age of 13.
7. Contact Us
For questions regarding this policy or to exercise your data rights, please contact: